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ERIC Number: EJ609530
Record Type: Journal
Publication Date: 2000
Pages: N/A
Abstractor: N/A
ISSN: ISSN-0893-3189
Seeking Emotional Labor: When Managing the Heart Enhances the Work Experience.
Shuler, Sherianne; Sypher, Beverly Davenport
Management Communication Quarterly, v14 n1 p50-89 Aug 2000
Demonstrates the centrality of emotion in the organizing process. Focuses on the enjoyment 911 dispatchers derive from their performance of emotional labor as comic relief, as a fix, or as altruistic service. Speaks to the broader issue of emotional labor in the construction of organizational community. (NH)
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A