ERIC Number: EJ609352
Record Type: Journal
Publication Date: 1998
Reference Count: N/A
Assessing Satisfaction with Selected Student Services Using SERVQUAL, a Market-Driven Model of Service Quality.
Ruby, Carl A.
NASPA Journal, v35 n4 p331-41 Sum 1998
Demonstrates how the use of SERVQUAL, a market-driven assessment model adapted from business, can be used to study student satisfaction with four areas of support services hypothetically related to enrollment management. The sample included 748 students enrolled in general education courses at ten different private institutions. (Contains 27 references.) (Author/GCP)
Publication Type: Information Analyses; Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A