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ERIC Number: EJ608412
Record Type: Journal
Publication Date: 1999
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-0002-9769
Customer Service and the "Rule of 1965".
Hyman, Karen
American Libraries, v30 n9 p54,56-58 Oct 1999
Discusses customer service in libraries and the tendency to rely on past experiences rather than meet the needs and opportunities in today's changing electronic environment. Suggests that libraries focus on the users, create a climate that supports change, continuously survey the environment, and redirect resources. (LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A