ERIC Number: EJ608279
Record Type: Journal
Publication Date: 2000
Reference Count: N/A
Distance Education Transforms Help Desks Into '24-7' Operations.
Young, Jeffrey R.
Chronicle of Higher Education, v46 n38 pA49-50 May 26, 2000
Reports many colleges and universities are extending the hours during which they provide technical support for distance education, offering late-night, weekend, or around- the-clock services, and notes use of private companies to provide such services to multiple institutions. Problems include large fluctuations in number of calls and e-mail requests. Examples include New York University, University of Maryland, Mercer University (Georgia). (DB)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A