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ERIC Number: EJ606279
Record Type: Journal
Publication Date: 2000
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-1080-5699
The Key Role of Listening in Business: A Story of the Singapore Insurance Industry.
Goby, Valerie Priscilla; Lewis, Justus Helen
Business Communication Quarterly, v63 n2 p41-51 Jun 2000
Examines how listening is perceived by people in Singapore involved in insurance. Finds that all categories of respondents apart from students ranked listening as more important than writing or speaking; and all categories of respondents consider insurance agents to possess less than the desired degree of listening competence. Shows how each group ranks the importance of five elements of listening. (SR)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Singapore