ERIC Number: EJ602815
Record Type: Journal
Publication Date: 2000
Reference Count: N/A
Managing the HRD Function and Service Quality: A Call for a New Approach.
Mafi, Shirine L.
Human Resource Development Quarterly, v11 n1 p81-87 Spr 2000
Adapts the gap model (comparison of service recipients' attitudes before and after service delivery) into a human resource development (HRD) service management model. Delineates linkages among organizational mission, internal customers' mission, performance needs, and HRD mission. (SK)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A