ERIC Number: EJ599789
Record Type: Journal
Publication Date: 1999
Reference Count: N/A
Gathering and Using Patron and Librarian Perceptions of Question-Answering Success.
Bunge, Charles A.
Reference Librarian, n66 p115-40 1999
Discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of the effectiveness of answers to reference questions. Describes the Wisconsin-Ohio Reference Evaluation program and considers staffing patterns, time spent, collection size, and bibliographic instruction. Reference Transaction Assessment Instruments (RTAI) are appended. (Author/LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A