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ERIC Number: EJ599600
Record Type: Journal
Publication Date: 1999
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-1045-9146
Cost (and Quality and Value) of Information Technology Support in Large Research Universities.
Peebles, Christopher S.; Antolovic, Laurie
Educom Review, v34 n5 p20-23,46-49 Sep-Oct 1999
Shows how financial and quality measures associated with the Balanced Scorecard (developed by Kaplan and Norton to measure organizational performance) can be applied to information technology (IT) user education and support in large research universities. Focuses on University Information Technology Services that has measured the quality of IT services at Indiana University Bloomington for the last decade. (AEF)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A