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ERIC Number: EJ599529
Record Type: Journal
Publication Date: 1999
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0361-0365
A Systemic, Student-Centered Study of University Service.
Brenders, David A.; Hope, Peter; Ninnan, Abraham
Research in Higher Education, v40 n 6 p665-85 Dec 1999
Discusses the methods and findings of the student focus project, a six-month study of student perceptions of service at a large university in Brisbane, Australia. Analysis of 24 focus groups identified "malignant bureaucracy" and the "balkanization of information" as systemic factors negatively influencing student perceptions of the quality of university service. (Author/DB)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia