ERIC Number: EJ597545
Record Type: Journal
Publication Date: 1999
Reference Count: N/A
Conducting a Customer-Focused Performance Analysis.
Grant, David A.; Moseley, James L.
Performance Improvement, v38 n6 p15-18 Jul 1999
Explains how to conduct an organization's performance analysis that focuses on customer needs by identifying the desired state, determining the current state, and identifying the current or predicted gap in performance. Considers the organization's mission, a vision or strategic plan, the organization's cultural values, and organizational goals. (LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A