ERIC Number: EJ595022
Record Type: Journal
Publication Date: 1999
Reference Count: N/A
Defining Quality in Your Cleaning Operation.
Sears, James E.
Facilities Manager, v15 n4 p39-40 Jul-Aug 1999
Discusses a step-by-step process for building a cleaning services mission statement that can help guarantee that the service performance meets an organization's expectations and needs. The importance of communicating what quality level is expected, developing standards and corresponding labor models and work assignments, and validating the process with a quality-assurance program are examined. (GR)
Publication Type: Journal Articles
Education Level: N/A
Authoring Institution: N/A