ERIC Number: EJ591535
Record Type: CIJE
Publication Date: 1999
Reference Count: N/A
Public Library Reference Service--Expectations and Reality.
White, Herbert S.
Library Journal, v124 n11 p56,58 Jun 15, 1999
Discusses expectations of public library reference service and the reality of what librarians can provide amid declining resources. Suggests reference librarians should define the gap between potential and reality in reference service, and inform the customers about how little money it would take to provide better service. Argues that librarians betray the profession by performing clerical work regularly. (AEF)
Publication Type: Journal Articles; Opinion Papers
Education Level: N/A
Authoring Institution: N/A