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ERIC Number: EJ591037
Record Type: Journal
Publication Date: 1999
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0049-3155
Technical Communicators and Online Help: The Developers' and Users' Perspectives.
Fisher, Julie
Technical Communication: Journal of the Society for Technical Communication, v46 n3 p360-65 Aug 1999
Examines roles technical communicators play in designing and developing information systems, especially online help. Surveys technical communicators, developers, and users. Finds users of systems for which the online help was written by a technical communicator used the online help more often and rated the quality of that help higher. Discusses problems users have with help written by nonprofessional writers. (SR)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A