ERIC Number: EJ589349
Record Type: Journal
Publication Date: 1999
Reference Count: N/A
Using Corporate Lore To Create Boundaries in the Workplace.
Racine, Sam J.
Journal of Technical Writing and Communication, v29 n2 p167-83 1999
Examines some examples of discourse practices among managers and employees in the customer service department of a large manufacturing firm. Shows how knowledge of the ways that language can both include and exclude people from cultural groups in the worksite can help professional communicators facilitate more effective and responsible communication practices in workplace settings. (SC)
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A