ERIC Number: EJ588325
Record Type: Journal
Publication Date: 1999
Reference Count: N/A
Understanding the Reference Transaction: A Systems Analysis Perspective.
Richardson, John V., Jr.
College & Research Libraries, v60 n3 p211-22 May 1999
Examines the reference transaction in library and information science from the perspective of systems analysis, identifies 15 functional requirements of the process, proposes criteria to measure success, illustrates the process using four diagrams of the reference transaction, and suggests future research. (Author/LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A