ERIC Number: EJ588126
Record Type: Journal
Publication Date: 1999
Reference Count: N/A
Modeling and Managing the Cost and Quality of Information Technology Services at Indiana University: A Case Study.
Peebles, Christopher Spalding; Antolovic, Laurie G.; Holland, Norma B.; Adams, Karen Hoeve; Allmayer, Debby; Davidson, Phyllis H.
New Directions for Institutional Research, n102 v26 n2 p37-54 Sum 1999
Describes the model used to assess the cost and quality of student computing at Indiana University, Bloomington, and its application in a recent assessment. Three families of measures (quality, cost, value) are used to assess the performance of the campus system. (MSE)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A