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ERIC Number: EJ585071
Record Type: Journal
Publication Date: 1998
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-1093-8826
Using TQM and ISO 9000 Principles in Assuring Education Service Quality.
Kabashkin, Igor; Michnev, Boris; Utchin, Georgy
Journal of Air Transportation World Wide, v3 n2 p70-77 1998
Describes Riga Aviation University's movement from a controlled professional-education program to a system of contract relations with students as education service customers. Discusses a study of students' demands, requirements, and issues and the development of a quality assurance system based on Total Quality Management and ISO 9000 standards. (Author/JOW)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Latvia