ERIC Number: EJ583084
Record Type: CIJE
Publication Date: 1999
Reference Count: 0
Managing Strategic Change through TQM: Learning from Failure.
Redman, Tom; Grieves, Jim
New Technology, Work and Employment, v14 n1 p45-61 Mar 1999
Case study of a manufacturing firm that implemented total quality management (TQM) found that the initiative may have failed because the company was undergoing rapid, radical structural change. Other problems included short-term focus, communication problems, and employee concerns about job security. TQM may be more compatible with continuous incremental improvement. (SK)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Note: Available from Blackwell Publishers, 350 Main St., Malden, MA 02148.