ERIC Number: EJ582320
Record Type: Journal
Publication Date: 1999
Reference Count: N/A
Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
Harless, David W.; Allen, Frank R.
College & Research Libraries, v60 n1 p56-69 Jan 1999
Describes use of the contingent valuation method, a survey technique, to estimate the economic value that patrons attached to reference-desk service in the Virginia Commonwealth University library. Argues that the appropriate measure of patron benefit from reference service includes use value and option value. (Author/LRW)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A