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ERIC Number: EJ581380
Record Type: CIJE
Publication Date: 1999
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISSN: ISSN-0049-3155
Print to Online: Conflicting Tales of Transition.
Rehling, Louise
Technical Communication: Journal of the Society for Technical Communication, v46 n1 p27-35 Feb 1999
Examines how a high-tech service-support organization shifted from print to online documentation. Illustrates trade-offs critical to productivity and publications management that can be involved in moving to online documentation in both CD-ROM and Web media. Shows that planning, skepticism about tools, and usability assessment can be critical to evaluation and decision making. (CR)
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A