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ERIC Number: EJ581210
Record Type: CIJE
Publication Date: 1998
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISSN: ISSN-0897-5264
Service Quality, Encounter Satisfaction, and the Delivery of Student Health Services.
Benjamin, Michael; Robinson, Josephine
Journal of College Student Development, v39 n5 p427-37 Sep-Oct 1998
Student and provider satisfaction with interpersonal encounters is explored in a university health-services setting (N=270 pairs). Although both student-patients and providers were satisfied with most encounters, students were satisfied with some encounters that providers were not. Results are discussed in terms of four standard tests of model utility. (Author/EMK)
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A