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ERIC Number: EJ575955
Record Type: CIJE
Publication Date: 1998
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-1081-9428
Financial Aid as a Service.
Adams, Judith
Michigan Community College Journal: Research & Practice, v4 n2 p65-76 Fall 1998
Describes a six-part study conducted at Macomb Community College (Michigan) regarding its financial aid department's quality of service. Results showed that people calling the department for help are handled less efficiently than those who come in person, and that managers, staff, and students need to be better informed regarding financial aid. Contains 10 references. (EMH)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A