ERIC Number: EJ569951
Record Type: CIJE
Publication Date: 1997
Reference Count: 0
Listening Competency in the Workplace: A Model for Training.
Cooper, Lynn O.
Business Communication Quarterly, v60 n4 p75-84 Dec 1997
Describes a model of organizational listening competency (developed in a 10-year study) that applies directly to the workplace. Describes how it provides a basis for assessing listening ability largely through the observations of coworkers, and emphasizes two effective behaviors: accuracy (confirming the message sent) and support (affirming the relationship between speaker and listener). (SR)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A