ERIC Number: EJ567749
Record Type: CIJE
Publication Date: 1997
Reference Count: 0
Social Presence as a Predictor of Satisfaction within a Computer-Mediated Conferencing Environment.
Gunawardena, Charlotte N.; Zittle, Frank J.
American Journal of Distance Education, v11 n3 p8-26 1997
Examines the effectiveness of "social presence" as a predictor of learner satisfaction in a text-based medium based on the GlobalEd inter-university computer conference. Results suggested social presence as a strong predictor of satisfaction, and participants felt a higher sense of social presence by using emoticons (i.e. icons that express emotions) to express missing nonverbal cues in written form. (Author/AEF)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A