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ERIC Number: EJ567598
Record Type: CIJE
Publication Date: 1998
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0002-9769
Reference Etiquette: A Guide to Excruciatingly Correct Behavior.
Eckwright, Gail Z.; Pollastro, Mike; Hoskisson, Tam
American Libraries, v29 n5 p42-45 May 1998
Presents suggestions for smooth and satisfying transactions between reference librarians and patrons, as well as for better collegial relationships. Highlights include: being prepared to help patrons; staying visible; serving "who's next"; working together and allowing for personal styles; making referrals; and using diplomacy while correcting colleagues. (AEF)
Publication Type: Guides - Non-Classroom; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A