ERIC Number: EJ564307
Record Type: CIJE
Publication Date: 1998
Reference Count: 0
Explaining User Satisfaction with Academic Libraries: Strategic Implications.
Andaleeb, Syed Saad; Simmonds, Patience L.
College & Research Libraries, v59 n2 p156-67 Mar 1998
Proposes and tests a five-factor model (demeanor, competence, resources, responsiveness, tangibles) to explain user satisfaction with academic libraries. Students using the services of three academic libraries in Erie, Pennsylvania were surveyed over a period of three semesters. Five tables show results. (AEF)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A