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ERIC Number: EJ559776
Record Type: Journal
Publication Date: 1997
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0004-8623
Indispensable or Indifferent? The Reality of Information Service Performance Measurement at UNSW Library.
D'Avigdor, Richard
Australian Academic & Research Libraries, v28 n4 p264-80 Dec 1997
Discusses practical aspects of measuring service performance in academic libraries. Outlines the local indicators developed and used in a library at the University of New South Wales. Lists quantitative and qualitative measures of information service used and proposes a meta-indicator that relates the resources needed to develop and maintain these indicators to the overall library effort in producing the services measured. (Author/AEF)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A