ERIC Number: EJ559744
Record Type: Journal
Publication Date: 1998
Reference Count: N/A
Question Master: An Evaluation of a Web-Based Decision-Support System for Use in Reference Environments.
Richardson, John V., Jr.
College & Research Libraries, v59 n1 p29-37 Jan 1998
Question Master (QM) is a decision-support system automating some more routine, fact-type reference questions encountered by guiding librarians through a set of clarifying questions before recommending appropriate print or electronic resource from WorldCat, the OCLC (Online Computer Library Center) Online Union Catalog. This study found that the system was easy to use but could be improved. (PEN)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A