ERIC Number: EJ556523
Record Type: Journal
Publication Date: 1998
Reference Count: N/A
Calling All Trainers.
Carolan, Mary D.; Doyle, John C.
Training and Development, v52 n1 p58-67 Jan 1998
Describes how to establish and operate a call center that handles customer service, telemarketing, collections, and other customer-focused areas. Discusses the advantages of a call center, the new opportunities that will arise as a result of emerging technologies, and the challenges of recruiting, training, and retaining personnel. (JOW)
Publication Type: Journal Articles; Opinion Papers
Education Level: N/A
Authoring Institution: N/A