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ERIC Number: EJ552384
Record Type: Journal
Publication Date: 1997
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0010-0889
Customer Service as Affected by Data Quality on an Integrated Student Information System.
Siblock, Steve
College and University, v73 n1 p19-22 Sum 1997
A student information system, repository of most essential customer information and registration data, is especially vulnerable to data corruption because of its many different users. A hypothetical case illustrates how service to a college applicant can be compromised by inattention in system use. Specific areas of system vulnerability are noted, and suggestions are made for minimizing customer service problems. (MSE)
Publication Type: Guides - Non-Classroom; Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A