ERIC Number: EJ552049
Record Type: Journal
Publication Date: 1997
Reference Count: N/A
Applying Customer Dissatisfaction Measures to Schools: You Better Know What's Wrong before You Try To Fix It.
Salisbury, David F.; Branson, Robert K.; Altreche, Wanda I.; Funk, Fanchon F.; Broetzmann, Scott M.
Educational Policy, v11 n3 p286-308 Sep 1997
Addresses the feasibility of applying customer-dissatisfaction measures to public schools. Presents a framework for a public education customer-satisfaction system, based on the author's previous experience in business and industry. A Florida survey showed that about one-third of parents and two-thirds of businesses were dissatisfied with the local school district. (25 references) (MLH)
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A