ERIC Number: EJ551939
Record Type: Journal
Publication Date: 1997
Reference Count: N/A
Dysfunctional Workers, Functional Texts: The Transformation of Work in Institutional Procedure Manuals.
Sullivan, Francis J.
Written Communication, v14 n3 p313-59 Jul 1997
Examines how conflicts between management and workers over division of labor are enacted in two manuals--the official manual operationalizing Internal Revenue Service (IRS) regulations and a "translation" of the official manual--governing tax examiners' work in an IRS Service Center. Finds that systemic differences between the manuals offer contradictory views of the tax examiners' work. (PA)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A