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ERIC Number: EJ551822
Record Type: Journal
Publication Date: 1997
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0049-3155
Demonstrating Effectiveness and Value: A Process for Evaluating Technical Communication Products and Services.
Carliner, Saul
Technical Communication: Journal of the Society for Technical Communication, v44 n3 p252-65 Aug 1997
Contends that D.L. Kirkpatrick's model for evaluating training courses can be adapted to evaluating products and services. Outlines how this can be done. States that measuring client and user satisfaction and performance can provide proof of technical communication's quality and value. (PA)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A