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ERIC Number: EJ550805
Record Type: CIJE
Publication Date: 1997
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISSN: ISSN-0306-4573
Determinants of Computer User Expectations and Their Relationships with User Satisfaction: An Empirical Study.
Ryker, Randy; Nath, Ravinder; Henson, James
Information Processing & Management, v33 n4 p529-37 Jul 1997
Explores the relationship between the determinants of computer user expectations and user satisfaction. Results indicate that users whose expectations are set by sources internal to the organization are significantly more satisfied with their information systems (IS), and highlights the need for IS staff to communicate realistic expectations to users. (Author/LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A