ERIC Number: EJ549394
Record Type: Journal
Publication Date: 1997
Reference Count: N/A
By Any Other Name, They're Still Our Customers.
Sandy, John H.
American Libraries, v28 n7 p43-45 Aug 1997
Considers the use of the phrase "customer service" with reference to libraries and their users' needs, expectations, and satisfaction. Librarians' perceptions of those being served, and the public's view of library workers, are discussed, and a sidebar examines the history of fee-based subscription libraries. (LRW)
Publication Type: Journal Articles; Opinion Papers; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A