ERIC Number: EJ549352
Record Type: Journal
Publication Date: 1997
Reference Count: N/A
A Critique of Customer and Commodity.
Budd, John M.
College & Research Libraries, v58 n4 p310-21 Jul 1997
Examines a number of writings that advocate a customer service approach for academic libraries and the attendant view of library materials and access as commodities. The examination is informed by a substantial body of thought that addresses questions relating to customers and commodities in light of some cultural, social, and intellectual concerns. (Author/LRW)
Publication Type: Journal Articles; Opinion Papers; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A