ERIC Number: EJ549269
Record Type: Journal
Publication Date: 1997
Reference Count: N/A
Developing an Information Technology Support Model for Higher Education.
Kesner, Richard M.
CAUSE/EFFECT, v20 n2 p24-30 Sum 1997
Babson College (Massachusetts) responded to expanded campus computer use and resulting demand for support services by developing service delivery tailored to user groups' needs. Resources devoted to this effort have grown dramatically, and include help desk and dispatch support, program of technology specialists, evening support to residence halls, dedicated service/support assignments, training courses and online tutorials, and documentation. (MSE)
Descriptors: Ancillary School Services, College Administration, College Students, Computer Networks, Computer Uses in Education, Delivery Systems, Helping Relationship, Higher Education, Information Management, Information Services, Information Technology, Program Administration, Program Descriptions, Program Development, Student Participation, Tutorial Programs
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: N/A