ERIC Number: EJ546940
Record Type: CIJE
Publication Date: 1996
Reference Count: 0
Using Assessment to Achieve Quality in Student Affairs.
Scott, Richard M.
New Directions for Student Services, n76 p71-79 Win 1996
Explores the idea of quality, what it means to educators (student affairs professionals in particular), and the role assessment plays in measuring quality. Examines how assessment is used within Total Quality Management to measure quality from a customer perspective; compares such assessments to traditional evaluative methods. (RJM)
Publication Type: Information Analyses; Journal Articles
Education Level: N/A
Authoring Institution: N/A
Note: Special theme issue on "Total Quality Management: Applying Its Principles to Student Affairs."