ERIC Number: EJ546251
Record Type: Journal
Publication Date: 1997
Reference Count: N/A
Using Public Library Reference Collections and Staff.
Childers, Thomas A.
Library Quarterly, v67 n2 p155-73 Apr 1997
Three studies examined public library reference services use by patrons in Anglo, Hispanic, and Vietnamese communities in California. Interview questions concerned search topics, use of staff help, perceived usefulness of search result, successful search strategies, reasons for not seeking help, foreknowledge of sources, reasons for using the reference collection, service problems, and possible improvements through additional staff help. (AEF)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: California