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ERIC Number: EJ544746
Record Type: CIJE
Publication Date: 1997
Pages: N/A
Abstractor: N/A
Reference Count: 0
Adapting the Kirkpatrick Model to Technical Communication Products and Services.
Carliner, Saul
Performance Improvement, v36 n4 p14-23 Apr 1997
Proposes a four-level model for adapting the Kirkpatrick model of training evaluation to suit technical manuals and services assessing: (1) user satisfaction; (2) user performance; (3) client performance; and (4) client satisfaction. Discusses assessing of the value of work, limitations in evaluating technical communication products, and the benefits of collecting data on effectiveness and value. (AEF)
Publication Type: Guides - Non-Classroom; Reports - Evaluative; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A