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ERIC Number: EJ539777
Record Type: Journal
Publication Date: 1996
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0193-0826
Patron Satisfaction at Any Cost? A Case Study of Interlibrary Loan in Two U.S. Research Libraries.
Levene, Lee-Allison; Pedersen, Wayne
Journal of Library Administration, v23 n1-2 p55-71 1996
Compares the results of an interlibrary loan (ILL) user satisfaction survey conducted among the Greater Midwest Research Library Consortium members with institution-specific data from Iowa State University and University of Arkansas. Discusses contrasts in policies in light of results that show significant differences in supplier charges per request and delivery speed, but little difference in patron satisfaction. (Author/AEF)
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A