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ERIC Number: EJ536286
Record Type: Journal
Publication Date: 1996
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0010-0870
Reference Communication: Commonalities in the Worlds of Medicine and Librarianship.
Naismith, Rachael
College & Research Libraries, v57 n1 p44-57 Jan 1996
Arguing that physician/patient and librarian/user communications are similar, this article compares medical and reference interviews, focusing on physician or librarian attitudes and behaviors as it presents a series of verbal communication issues and outcomes. Offers suggestions to avoid communication problems at the reference desk, improving user recall of instructions, compliance with suggestions, outcomes, and satisfaction. (PEN)
Publication Type: Reports - Evaluative; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A