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ERIC Number: EJ536075
Record Type: Journal
Publication Date: 1992
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-1350-1933
Making It Stick with the Troops--Developing a Credible NVQ.
Devereux, Chris
Aspects of Educational and Training Technology Series, v25 p105-08 1992
Outlines the function of the Customer Service Lead Body, formed by the Employment Department (United Kingdom) to recognize the work of customer service professionals with national vocational qualification. Notes tensions between government programs and industry and examines issues raised. Concludes that a paradigm shift is needed by accrediting bodies if the national standards program is to maintain credibility. (PEN)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom