ERIC Number: EJ535983
Record Type: CIJE
Publication Date: 1996
Reference Count: 0
Total Quality: Myth or Management in Universities?
Yudof, Mark G.; Busch-Vishniac, Ilene J.
Change, v28 n6 p18-27 Nov-Dec 1996
Discussion of the Total Quality Management approach looks at elements that can and can not be applied in the university context. The approach is seen to offer a technique and justification for constantly seeking improvement, fostering willingness to change, distributing decision making, promoting positive attitudinal change, and shifting focus from external to internal measures of performance. (MSE)
Publication Type: Reports - Evaluative; Opinion Papers; Journal Articles
Education Level: N/A
Authoring Institution: N/A