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ERIC Number: EJ534582
Record Type: CIJE
Publication Date: 1996
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0164-8527
How to Defuse an Angry Parent.
Stanley, Diana
Child Care Information Exchange, n108 p34-35 Mar-Apr 1996
Proposes a four-step plan for a child care center director to defuse a parent's anger: listen carefully; make sure the problem is well understood; acknowledge the parent's feelings; and explain the plan of action. Suggests that directors should let teachers and parents work together to correct and prevent problems. (AA)
Publication Type: Guides - Non-Classroom; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A