ERIC Number: EJ534375
Record Type: CIJE
Publication Date: 1996
Reference Count: 0
First Encounters of the Bureaucratic Kind: Early Freshman Experiences with a Campus Bureaucracy.
Godwin, Glen J.; Markham, William T.
Journal of Higher Education, v67 n6 p660-91 Nov-Dec 1996
A study drew on observation and interview data to examine the early encounters of traditional-age first-year students with campus bureaucracy, focusing on their definitions and coping strategies. Though frustrated by lines, impersonal treatment, and "runarounds," most accepted bureaucracy with superficial equanimity. Results help explain how bureaucracies continue to function despite inherent strains and discrepancies in staff/client perspectives. (Author/MSE)
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Authoring Institution: N/A