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ERIC Number: EJ531040
Record Type: Journal
Publication Date: 1996
Pages: N/A
Abstractor: N/A
ISSN: ISSN-0033-7072
Oranges and Peaches: Understanding Communication Accidents in the Reference Interview.
Dewdney, Patricia; Michell, Gillian
RQ, v35 n4 p520-23,526-36 Sum 1996
Librarians often have communication "accidents" with reference questions as initially presented. This article presents linguistic analysis of query categories, including: simple failures of hearing, accidents involving pronunciation or homophones, accidents where users repeat earlier misinterpretations to librarians, and accidents where users "creatively reconstruct" the terminology of their need. Restatement techniques and neutral and follow-up questioning are discussed. (LAM)
Publication Type: Guides - Non-Classroom; Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A