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ERIC Number: EJ528083
Record Type: Journal
Publication Date: 1996
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0165-5515
Strategic Issues in Quality Management: 2. Survey Analysis.
Johanssen, Carl Gustav
Journal of Information Science, v22 n4 p231-45 1996
Examines how and to what extent business-oriented libraries and information centers in the Nordic countries have implemented strategic quality management (SQM), drawing from theoretical considerations in an earlier article. An operational assessment model is proposed and empirical findings from a survey of business information services are presented. A sample questionnaire is included. (Author/LRW)
Publication Type: Reports - Research; Tests/Questionnaires; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A