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ERIC Number: EJ516524
Record Type: CIJE
Publication Date: 1996
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0306-4573
Exploring the Relationship Between User Satisfaction and Relevance in Information Systems.
Gluck, Myke
Information Processing & Management, v32 n1 p89-104 Jan 1996
Reviews past research on user-satisfaction and relevance information systems. Describes an experiment that compares user-satisfaction with retrieved items and the retrieval process with the relevance of the items in resolving user information needs. Results indicate a connection exists between relevance and user-satisfaction with the retrieved item and the retrieving process. Contains 59 references. (JMV)
Publication Type: Information Analyses; Reports - Evaluative; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A