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ERIC Number: EJ511467
Record Type: CIJE
Publication Date: 1995
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0049-3155
Defining Quality in Technical Communication: A Holistic Approach.
Smart, Karl L.; And Others
Technical Communication: Journal of the Society for Technical Communication, v42 n3 p474-81 Aug 1995
Argues that a holistic approach to defining quality is helpful to technical communicators, who often must ensure quality without knowing what is meant by quality in a given instance. Describes a holistic model of quality that includes four emphases: internal, external, subjective, and objective. Notes that the definition of quality differs according to the emphasis. (SR)
Publication Type: Opinion Papers; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A